Refund Policy

Effective: 2026-10-14

All games on NoInternet Arcade are free. The optional paid products are the Ad-Free Pass ($2/month or $9/year), which removes advertising, and the one-time Supporter Pack ($4.99) and Ad-Free Lifetime ($19.99). Orders are processed by our online reseller Paddle.com, the Merchant of Record for all our orders.

One-time purchases

The same 14-day money-back guarantee applies to the Supporter Pack and Ad-Free Lifetime. When a one-time purchase is refunded or charged back, everything it granted is removed: ad-free status (Lifetime), the supporter items and badge, and the bonus stars. Refunds count towards the refund limit below. Stars and virtual items themselves have no cash value and are never refunded or exchanged for money.

14-day money-back guarantee

If you are not happy with the Ad-Free Pass, you can get a full refund within 14 days of your first payment — no questions asked. The guarantee applies once per customer: to the first purchase of an account (and of the same payment details). Later purchases after a refund are not covered by the guarantee.

What happens after a refund

• The Ad-Free Pass ends immediately when a refund is issued (you do not keep the rest of the paid period), and ads come back.
• To prevent abuse, an account that has received two refunds (of any product), or that opened a chargeback with its bank, can no longer make purchases.
• We may decline refund requests that are repeated or abusive, as permitted by the Paddle Buyer Terms and applicable law. This never affects your statutory rights.

Renewals

Subscriptions renew automatically until you cancel. You can cancel at any time from your account page (Manage billing / cancel); the pass then stays active until the end of the period you already paid for and is not charged again. Renewal payments are generally not refunded, but if you forgot to cancel and have not used the pass since the renewal, contact us within 7 days and we will refund it.

How to request a refund

• Reply to your Paddle receipt email, or use paddle.net to find your order and request a refund, or
• send us a message through the contact form (choose "Ad-Free Pass / billing") with the email you used to pay.

Refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.

Charged by mistake?

If you see a charge you don't recognise or were charged twice, contact us right away and we will sort it out.